Phoniyo Seller Terms And Condition

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GETTING STARTED

Who’s Items Sell On Phoniyo

Mobile Phones And Computer Desktop And Laptop , All Accessories Are Electronics Items, Home Appliance , Televisions  etc.

Who can sell on Phoniyo?

Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:

• GSTIN
• PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
• GSTIN/TIN Number (not mandatory for few categories)
• Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)
• Minimum of 5 unique products to sell

How do I sell on Phoniyo?

To sell on Phoniyo:

1. Register yourself at seller.phoniyo.com.
2. List your products under specific product categories.
3. Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.
4. Once an order is successfully dispatched, phoniyo will settle your payment within 7-15 business days based on your seller tier.

Can I offer both products and services on Phoniyo?

Currently, you can sell only products and not services on Phoniyo.

Do I need to courier my products to Phoniyo?

No, phoniyo will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

Who decides the price of the products?

As a seller, you will set the price of your products.

Will I get charged for listing products on phoniyo?

No. Listing of products on Phoniyo.com is absolutely free. phoniyo does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

Who takes care of the delivery of my products?      Our logistics partner will pick up the product from you and           deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

How and when will I get paid?

The payment will be made directly to your bank account through NEFT transactions. Phoniyo will settle your payments within 7-15 business days based on your seller tier.

When can I start selling?

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

How many listings are required to start selling?

You are required to have a minimum of 1 listings(unique products) to start selling on Phoniyo.

What are the documents required to register as a seller on Phoniyo?

You are required to have the following documents:

• GSTIN
• PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
• GSTIN/TIN Number (not mandatory for few categories)
• Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque)

PRICING AND PAYMENTS

Who decides the price of the product?

As a seller, you will set the price of your products.

What are the fees charged?

The following deductions are made from the order item value:

• Commission fee: A percentage of the order item value vary based on vertical/sub-category 
• Shipping fee (calculated on the basis of the product weight, shipping location and )
• Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery) 

• Fixed fee: A slab wise Fixed fee. This vary based on Order item value
• GST (applicable on all of the above components)

What is Commission fee and how much commission is charged?

Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.

Please give an example to show the cost calculation.

Here’s an easy example, which illustrates a sample the above calculation:

LISTINGS AND CATALOG

What is listing?

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

How many products do I need to list to start selling?

You are required to have a minimum of 5 listings to start selling on phoniyo.com.

How do I list my products on phoniyo?

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Can I get help for development of catalog (product images, description, etc.)?

Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.

How does a catalog partner help me?

Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.

How do I price my products?

When pricing products on Phoniyo, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.

Will I get charged for listing products on phoniyo?

No. Listing of products on phoniyo.com is absolutely free. Phoniyo does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.

ORDER MANAGEMENT AND SHIPPING

Who takes care of the delivery of my products?

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

 What should I do if my area is not serviceable by Phoniyo?

During registring, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

 How do I manage my orders on Phoniyo?

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

Does Phoniyo provide packaging material?

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

RETURNS AND SELLER PROTECTION

What protection does Phoniyo offer in case of lost/damaged goods and fraudulent customer claims?

Phoniyo has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Would I get compensation if the customer has returned damaged products?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Would I get compensation if the customer has replaced the original product with a different item?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Would I get compensation if the goods are damaged or lost in transit?

Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.