Cancellation & Return

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

 Books & More: Books, Music Instruments, Office Supply, 

 

10 days

Refund or replacement

All Electronics, Large appliances other than Apple / Beats and Google Products 

 

10 days

Replacement only

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Apple / Beats & Google Products (Mobiles, Tablets,Laptops, Smart Watches)

10 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

  •  
  • Authorized Service Partner Locator :

Apple / Beats - 

Google- 

Brand Support Site :

Apple / Beats - 

Google -  

  •  
  •  
  •  

No Returns categories  

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products see below

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

In certain cases where the seller is unable to process your order for any reason whatsoever, a refund will be given.if you paid through online payment system.

  1.  
  2. Products That Can't Be Returned

The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:

Category Products that can't be returned
Computer/ Mobile Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs

Returns

               Click here                        

Phoniyo India

Instructions

COVID-19

 

 

  • Due to the COVID-19 situation and the recent lockdown by authorities, the services of our fulfillment center has resumed operations with limited manpower. We’re working to our utmost capacity to clear the backlog owing to the lockdown, while abiding by government guidelines. As a result of this, newly placed orders will be dispatched only once the backlog is cleared.
    1. Orders placed during lockdown session will be dispatched chronologically in about 7 working days. However, only those going to green zone will be delivered. We regret to inform that the movement of your orders will face delays, but we'll try our best to deliver your order as quickly as possible. Those falling in orange zone and red zone will be held until service becomes available.
    2. Deliveries to certain pin codes may be restricted or delayed. We are continuously evaluating the situation and will keep you updated about everything you may need to know.
  • As per the mandated lockdown, all our stores in India are temporarily shut except for a few.
  • All our service center operations are temporarily suspended due to the COVID-19 situation and subsequent lockdown by authorities until further notice. We look forward to resuming our after-sales operations along with the doorstep service as soon as possible.
  • In the meantime, we encourage all our customers to follow public instructions to stay safe and healthy.

We will update you in case of any changes.

Any other questions?

Please contact our Customer Support

 

Address : Phoniyo Private Limited Ramnagar, Varanasi-221008 CIN - U51909UP2019PTC118761 GSTIN- 09AAKCP6444J1ZW
E-mail : contact@phoniyo.com

Copyright © 2018 - Phoniyo All right reserved